Terms and Conditions
Terms & Conditions
Last Updated: August 2026
Welcome to Sahyadri Oil. These Terms & Conditions govern your use of our website, sahyadrioil.com, and your purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.
1. About Our Website
Sahyadri Oil provides information about and sells traditionally extracted, cold-pressed and wood-pressed edible and other oils through its online store.
We reserve the right to modify, update or discontinue any product, service, feature or content on the website at any time without prior notice.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, quantities and other information displayed on our website are accurate.
However:
Product images may vary slightly from the actual product due to photography, lighting or screen settings.
Packaging, labels or product appearance may change from time to time.
Natural oils may have variations in colour, aroma, texture and appearance due to their natural characteristics and traditional extraction process.
Product information should always be checked on the actual product packaging before use.
We reserve the right to correct any errors or inaccuracies in product information.
3. Pricing
All product prices displayed on the website are subject to change without prior notice.
The applicable price at the time of placing an order will generally be the price charged for that order, subject to any pricing or technical errors.
Any applicable taxes, delivery charges or other charges will be displayed during the checkout process where applicable.
4. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted only after confirmation by Sahyadri Oil.
We reserve the right to cancel or refuse an order in circumstances including, but not limited to:
Product availability issues
Incorrect pricing or product information
Payment failure
Suspicious or fraudulent transactions
Incorrect or incomplete customer information
Delivery restrictions
Unforeseen operational circumstances
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.
5. Payment
Payments may be processed through third-party payment gateways.
By making a payment, you confirm that:
The payment information provided by you is accurate and authorized.
You are authorized to use the selected payment method.
You agree to the terms and conditions of the applicable payment provider.
Sahyadri Oil does not store sensitive payment information such as complete card numbers or banking credentials on its website unless specifically required and permitted by applicable law.
6. Shipping & Delivery
We aim to dispatch orders within the estimated processing time mentioned on the website.
Delivery timelines may vary depending on:
Delivery location
Courier availability
Weather conditions
Public holidays
Transportation disruptions
Unforeseen circumstances
Once an order has been dispatched, delivery is handled by the applicable courier or logistics partner.
Please ensure that the shipping address and contact details provided during checkout are complete and accurate.
Sahyadri Oil shall not be responsible for delays caused by incorrect customer information or circumstances beyond our reasonable control.
7. Cancellation, Return & Refund
Order cancellation, returns and refunds are subject to our Refund Policy.
Customers should inspect the package at the time of delivery and contact us as soon as possible if the product is received damaged, leaking, incorrect or otherwise appears to have a genuine issue.
For eligible complaints, we may request photographs, videos, order details or other information necessary to verify the issue.
Please refer to our Refund Policy for the applicable procedure and conditions.
8. Damaged or Incorrect Products
If you receive a product that is damaged, defective, leaking or different from what you ordered, please contact us promptly with your order details and supporting photographs/videos.
After verification, Sahyadri Oil may provide an appropriate resolution in accordance with our applicable policies.
Products should not be returned without prior confirmation from our support team.
9. Use of Products
Our products are intended to be used according to the instructions, information and applicable directions provided on the product packaging.
Customers are responsible for using products appropriately and for checking the product label before consumption or other use.
Product descriptions on this website are provided for general informational purposes and should not be considered medical advice, diagnosis or treatment.
10. Website Usage
You agree not to:
Use the website for any unlawful purpose.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce or distribute website content without permission.
Introduce malicious code, viruses or harmful material.
Interfere with the operation or security of the website.
Use automated systems to scrape or collect website content without authorization.
Provide false, misleading or fraudulent information while placing an order.
11. Intellectual Property
All content available on this website, including but not limited to:
Logos
Brand names
Product images
Text
Graphics
Designs
Website layout
Videos
Marketing materials
is owned by or licensed to Sahyadri Oil and is protected under applicable intellectual property laws.
You may not reproduce, modify, distribute or commercially use such content without prior written permission.
12. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services and other technology providers.
Your use of such services may also be subject to the terms and policies of the respective third parties.
Sahyadri Oil is not responsible for the independent policies, services or practices of third-party providers.
13. Website Availability
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be:
Available without interruption
Free from technical errors
Completely secure
Free from viruses or other harmful components
We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons or other operational requirements.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Sahyadri Oil shall not be liable for indirect, incidental, consequential or special losses arising from the use of the website or purchase or use of our products, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.
15. Force Majeure
Sahyadri Oil shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, government restrictions, transportation disruptions, technical failures, pandemics, or other unforeseen events.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your information.
By using the website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
17. Changes to These Terms
Sahyadri Oil reserves the right to modify these Terms & Conditions at any time.
Updated Terms & Conditions will be published on this page along with the updated date. Your continued use of the website after changes are published constitutes acceptance of the revised terms.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.
19. Contact Us
If you have any questions regarding these Terms & Conditions, orders or our products, please contact Sahyadri Oil through the contact details provided on our website.
Website: sahyadrioil.com
Sahyadri Oil
Pure Goodness in Every Drop.